How To Return a Product To Gajari?
Last Updated 09 March 2023
At Gajari, we strive for 100% customer satisfaction. Therefore, we offer a hassle-free return or exchange policy for any products purchased from Gajari.com within 7 days of delivery for valid reasons such as quality issues, size or color issues, fitting issues, or any practical and reasonable reasons.
However, certain items such as food items, fruits, vegetables, dairy products, medicines, masks, and medical equipment, as well as high-value products, may have limited return periods due to their expiry date, or may be non-returnable items by nature. Please refer to the product details page for information on which items can be returned, which items cannot be returned, and the maximum time frame for returns.
If you require further clarifications, please do not hesitate to contact our Gajari Support team. We are always available to answer your questions and assist you to the best of our ability.
To initiate a return or exchange request on gajari.com, you can follow these steps in the 'My Order' section of the website.
1. Create a 'Return Request' under the “My Orders” section of App/Website. Follow the screens that come up after tapping on the 'Return' button. Please make a note of the Return ID that we generate at the end of the process. Keep the item ready for pick up or ship it to us basis on the return mode
2. We offer pick-up facilities in selected locations based on our courier serviceability.
3. If the reverse pick-up option is not available at your location you can self-ship the product to us.
Pick-up:
If you select to schedule a pick-up, please place the product in a packet and the product must be unused, unwashed and all the tags are intact. Keep the packet ready and open to expedite the return pickup. Our agent may initially examine the product at the time of pickup and a further quality check of the product will be conducted at our Returns Department.
Self-ship:
In case your area pincode is not eligible for “Pick-up” mode then, please self-ship the product to our Returns department. Please pack the product and ensure the product is unused, unwashed and all the tags are intact. Also, please mention Order No. and Return ID on a piece of paper and place it in the packet. Kindly address the package to the address of the Returns department closest to you. We have listed out the addresses of the Returns department in another section on this page.
We will send you a confirmation email as soon as we receive the shipment at our warehouse. At any time, you can track the status of your return request on App/Website. Please Note: No products shall be accepted if the warranty card is missing while return or exchange of the products where warranty card is associated with. Or product’s original tag or packaging box, packed materials are missing and if product is found damaged and not found in the originally shipped condition.
How do I place an exchange request on Gajari?
If you would like to exchange products purchased from Gajari, please follow below mentioned steps:
1. You can create an exchange for products purchased from Gajari within the specified return/exchange period (check product details page for the same) under the “My Orders” section of App/Website. If your address is serviceable for exchange you will be able to proceed and generate an exchange ID. Please note down your exchange ID for future reference.
2. Place the product in a packet but do not seal it. Please ensure the product is unused, unwashed with all the tags intact.
3. Hand over the original product to our delivery staff and receive the exchange item from him/her. Please ensure that you have the original item available with you at the same address which has been selected for delivery of the exchange item.
4. At any time, you can track the status of your exchange requests under “My Orders” of App/Website
What is No Questions Asked Returns?
Once you create a return via App/Website/ as per the returns policy, Gajari will ensure a quick, easy and seamless returns experience for you. Our delivery agents may perform a simple quality check at your doorstep and upon acceptance of the return, your refund will be initiated immediately.
Why has my return been put on hold despite the No Questions Asked Returns Policy?
At the time of creating a return, customers are requested to confirm (via a check box click) that the product being returned is unused with original tags intact. At the time of pickup, if the above conditions are not found to be met, your return may be put on hold pending further clarification with our Contact Center.
How long would it take me to receive the refund of the returned product?
After the refund has been initiated by Gajari as per the Returns Policy, the refund amount is expected to reflect in the customer account as per the following timelines:
Please note, Gajari initiates the refund upon successful return pick up, or after the returned item has reached us and quality check is successful. Therefore, the refund initiation time may vary by time taken by the courier partner to deliver the return to a Gajari warehouse.
In case of any refund discrepancies, Gajari may at its sole discretion, request you to share with us a screenshot of your bank statement/ payment source.
How do I return multiple products from a single order?
If you are returning multiple products from a single order then, you will receive a separate Return ID via email for each item. If you are self-shipping the products, you can ship all the products in a single shipment. Please mention the Return IDs for all the products on a single sheet of paper and place it inside the packet. If the mode of return is Pickup, our courier agent will pick up the products from the pickup address.
Does Gajari pick up the product I want to return from my location?
Currently, we pick up products only from selected PIN Codes. If your area PIN code is serviceable, you will be able to select the pickup option when you create a Return Request on App/Website.
We will pick up the return within 1 - 6 business working days from the request placement date. Please keep the return shipment ready.
How can I Self-Ship the product to Gajari?
If your area pin code is not serviceable for pickup, you will need to self-ship the return product via any reliable courier partner. Please ensure to place a sheet of paper with the details of Order ID and Return ID for each item included in the package. For all self-shipped returns, you will be duly reimbursed the shipping costs. Therefore, please ensure that scan copy of courier bill/receipt is shared via Contact us option available on App/Website. The courier bill/receipt should satisfy the following conditions for successful processing:
This is subject to your returns being inspected and successfully processed upon receipt at our end.
Where should I self-ship the Return product(s)?
Gajari Online Services Private Limited
C-398, Third Floor, Sector-10, Noida, Uttar Pradesh, India
Customer Support Number : 9999866667
Why has my return request been declined?
This may have happened, if the item you returned is used, damaged or original tags are missing. In the event that the return request is declined, the user shall not be eligible for a refund, and Gajari assumes no liability in this regard. For more details, please call our customer care.
Why did the pick up of my product fail?
We make three attempts to pick up the product, if the product is not picked up in the third attempt, the Pickup request will be marked as failed. You can initiate a new return request, if the product meets the return criteria and is within the specified return/exchange period (check product details page for the same). For more details, please call our customer care.
Why is my returned product re-shipped?
This may have happened, if the item you have returned is used, damaged or original tags or MRP tags are missing. In the event that you fail to accept the receipt of the re-shipped item, you shall continue to be not eligible for a refund, and Gajari assumes no liability with respect to the return or refund for the said re-shipped item. For more details, please call our customer care number 9999866667 or WhatsApp us 9999866667.
Do you have any further question or concerns? Please write to us at cs@gajari.com